1. How do I create an account on the ISBR Official BrandStore?
- If you are an Employee, you can create an account on your Official BrandStore by using your official email address. You will receive an email asking to confirm your account creation. Search for this email even in your spam, promotion or others folder. If you haven't received the email, please write to shop@officialbrand.store from your official email id. We will manually activate your account.
- Validate your email by logging into your mailbox and activating your account by
clicking the link sent to you.

2. How can I place an order once my account is activated?
- Once activated you can login and browse through the range of products. Add your selected products to the shopping cart and update the quantity you want to order.
- Update your address and contact details, as we will need to deliver your
consignment and update you on the order status of the consignment.
- Initiate your payment through the payment gateway. Once the payment is
confirmed, you will receive an order no. with the status of the order update against
your account.
- If there are problems in making your online payments, write to us on
shop@officialbrand.store from your official email address, and we will resolve the
issue.
- You can check your order status against your order ID for tracking till the
consignment is delivered to you.

3. Is it mandatory to login as a User to make a purchase on the website?
- Yes. It is mandatory to login using your ISBR email address to make a purchase

4. Can I return products if I don’t like them upon receiving them?
- ISBR Official Brandstore offers you a 7-Day Return Guarantee. All products sold
on ISBR official Brandstore website are covered under our 7-Day Return
Guarantee. Notify us of any problems, damages or defects within 7 days from the
date of delivery, and we will make a full refund for your order.
- The product should be in unused condition, with all tags and packaging intact

5. What modes of payment does the store support? : The website supports all major Credit
cards and Debit cards including Net banking and major digital wallets. The website does not
support Cash On Delivery (COD).

6. Is this website open to the general public?: No. This website is only for ISBR Employees

7. Are there any limits on purchase? : No. You can purchase any number of items listed on the
website and up to any amount and quantity.

8. Can I get this delivered to any place that I want? : We deliver to all pin codes across India

9. Whom do I contact in case I need any support or more details? : Mail us on shop@officialbrand.store and we will get back to you within 2 working days.
10. What is the time that you take for delivery? Our average dispatch timelines are 8-10 working days.

11. How are my items packaged and made tamper-proof? : All items are carefully packaged at
our warehouses so as to avoid any form of damage. Depending on the product, they are
either packed in tamper-proof courier envelopes or in corrugated boxes as required.

12. I would like additional customization on the product. Is that possible? : Some products
have a feature where your name can be customised. If this is applicable to a product, you will
see a mention of the same against the product on the website

13. My password is not working/how can I reset my password? : You can reset your password
by clicking on the ‘Forgot your Password’ link on the sign-in page. You will receive a link to
reset your password on your registered email address.